Commitment to Digital Accessibility

UAE Aid is committed to ensuring our digital platforms are accessible and inclusive for all users, including people of determination and senior citizens. This commitment is in line with the United Arab Emirates’ vision for developing a barrier-free digital ecosystem, as outlined in the National Digital Accessibility Policy.

Digital Accessibility Standards

Our digital platforms are developed to meet the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 Level AA standards. This offers advanced features for greater inclusivity, providing a seamless user experience for everyone.

Ongoing Accessibility Efforts

To ensure usability and compliance, we continuously evaluate and improve our websites and mobile applications. Regular audits and feedback from users help us identify and address any constraints and emerging barriers.

Accessible Features

Our platforms use the UserWay accessibility tool, which provides assistive features to support digital accessibility. These features include: 

• Screen Reader: Reads on-screen content aloud for users with visual impairments.
• Dyslexia-Friendly Font: Offers alternative fonts for improved readability.
• Text Size Adjustment: Allows users to increase or decrease font sizes.
• Contrast and Colour Adjustment: Includes high-contrast mode and colour inversion.
• Links and Headings Highlight: Makes key content easier to identify.
• Customisable Text Spacing: Enhances readability.
• Cursor Enlargement: Improves cursor visibility.
• Animation Pause: Reduces distractions by halting motion content.
• Language Translation: Supports multiple languages for broader accessibility.
• Keyboard Navigation Support: Enables full access without a mouse.

Continuous Improvement

To continually improve accessibility on our digital platforms, we:

• Conduct routine audits of our digital platforms.
• Collect and implement user feedback to remove barriers.
• Update features in line with evolving accessibility best practices.
• Redevelop our main website using the UAE Design System Version 2, ensuring full compliance with WCAG 2.2 AA standards.
• Implement monitoring tools and processes to maintain accessibility compliance and quickly resolve issues.

Limitations and Exceptions

While we continuously strive to maintain seamless digital accessibility, some content or third-party integrations may not fully comply with accessibility standards. If you encounter any issues, please contact us to request an alternative format or additional support.

Feedback and Support

We value your feedback. If you experience any accessibility issues or have any suggestions for improvement, please contact us.

Compliance with Laws and Policies

We fully comply with all UAE laws and regulations concerning digital accessibility and adhere to the directives of the UAE's Telecommunications and Digital Government Regulatory Authority (TDRA).